Terms of use

1. Who we are

TRU Network Ltd is registered in England and Wales, company number 16032929, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Contact us at info@tru-network.com, or legal@tru-network.com for anything about these terms.

2. These terms

By using this website or any TRU Network product you accept these terms. If you do not accept them, please do not use the service.

We may change these terms as the products develop. Where a change materially affects a paying customer we will give at least 30 days' notice by email. Continuing to use the service after that counts as acceptance.

Where you buy a product under a separate written agreement or order form, that agreement takes precedence over these terms if the two conflict.

3. What we provide

• TRU Card — hosted digital profiles reached by NFC card, QR code or link, with promotional content and engagement reporting
• TRU Board — project, action and meeting tracking software that stores your board on your own device
• TRU Home — home automation software running on a server in your property, with remote access

Product features develop over time. We may add, change or withdraw features, and will not remove a material feature from a paid service without reasonable notice.

4. Your account

You are responsible for keeping your login details secure and for everything done through your account. Tell us promptly at support@tru-network.com if you believe someone else has access.

You must give accurate registration details and keep them current. Accounts are for the named user; do not share credentials.

5. Acceptable use

You must not:

• Publish content that is unlawful, fraudulent, misleading, obscene, harassing or that infringes someone else's rights
• Impersonate another person or organisation, or misrepresent your association with one
• Use hosted profiles for spam, phishing, malware distribution or any scam
• Attempt to gain unauthorised access to our systems, other customers' data, or any device you do not control
• Probe, scan or test our infrastructure for vulnerabilities without our written permission
• Copy, decompile, reverse-engineer or attempt to derive the source code of our software
• Resell, sublicense or white-label the service without a written agreement with us
• Use automated means to scrape or extract data from the service
• Breach data protection, privacy or electronic communications law in the way you collect or use contact details obtained through the service

We may suspend or remove content or access where we reasonably believe these rules have been broken.

6. Your content

You keep ownership of everything you upload — photos, text, links, promotional material and profile data. You grant us a limited licence to host, store and display that content only so far as it is needed to run the service for you. That licence ends when you delete the content or close your account.

You confirm you have the right to use the content you upload, including any image of a person and any third-party logo or trade mark, and you are responsible for it.

7. Our intellectual property

All software, source code, business logic, interface design, database structure, documentation, branding and the TRU Network name and logo remain our property or that of our licensors. Nothing in these terms transfers any of it to you.

Using a product gives you a non-exclusive, non-transferable, revocable licence to use it for your own business or household purposes for as long as your subscription runs. Nothing more is granted, by implication or otherwise.

8. Your data and backups

TRU Board stores your board as a file you control, either on your own device or in your own connected cloud storage. TRU Home stores your household data on a server in your property. In both cases we do not host a permanent copy, which means you are responsible for backing up that data. We cannot restore what we never had.

For TRU Card, profile content and engagement data are hosted by us and backed up as part of the service. You can export or delete your profile data at any time.

How we handle personal information is set out in our privacy policy. The practical product boundary is summarised on our Security and data handling page.

8A. Optional BOARD AI and TRUbot

TRU BOARD Secure and BOARD AI are two modes of the same BOARD product. Secure mode remains available without an AI provider reading BOARD content. BOARD AI is an optional paid feature which must be activated by the account holder after reviewing the additional terms and privacy information.

When BOARD AI is active, TRUbot may read the BOARD information and external sources that you expressly connect or select, such as email accounts, completed meeting transcripts, meeting recordings and selected cloud-storage files. TRUbot may summarise that material, identify decisions, suggest actions and owners, map work to existing BOARD actions, prepare replies and highlight overdue or stalled work.

TRUbot produces proposals. Unless the product screen expressly says otherwise, a human must review and approve a proposal before it changes BOARD or sends anything externally. TRUbot does not become the accountable owner, invent an action number, silently close work, make a payment, publish content or make a commitment on your behalf.

Connected services and customer responsibility

You decide which accounts, mailboxes, meetings, files and providers to connect. You must have authority and a lawful basis to process the material you make available, and you must give any notice or obtain any consent required when a meeting is recorded or transcribed. You are responsible for checking recipients, facts, dates, owners and commitments before approving a reply or BOARD change.

Where you select Customer AI, you supply and pay for the chosen AI provider and that provider's terms, privacy practices, limits and charges also apply. Where you select TRU Managed AI, TRU Network supplies and meters the contracted model service.

TRUbot Credits

TRU Managed AI plans include the number of TRUbot Credits shown at purchase. A TRUbot Credit is a TRU Network usage unit, not an OpenAI or other provider token and not money. Completed TRUbot operations reduce the balance shown in BOARD AI; a failed operation is not charged. When the balance reaches zero, managed AI work stops until more Credits are bought or granted. Available top-up packs, prices, expiry (if any) and renewal treatment are shown before checkout.

Customer AI usage is metered and billed by the customer's selected provider rather than through TRUbot Credits. Connecting a provider does not transfer ownership of the customer's provider account to TRU Network.

AI limitations

AI output can be incomplete or wrong. BOARD AI is an administrative assistant, not legal, financial, medical, employment or regulatory advice. You remain responsible for decisions and for the work recorded in BOARD. Connected providers may be unavailable, rate-limited or change their services; we will not charge a TRUbot Credit for an operation that our service records as failed.

9. Availability and support

We aim to keep hosted services available and reliable, but we do not guarantee uninterrupted access. Maintenance, third-party provider failures and events outside our control can all interrupt service. Where maintenance is planned we will give notice when we reasonably can.

TRU Home depends on hardware, power and internet connectivity at your property, which are outside our control. The system is a convenience and monitoring tool. It is not a substitute for a monitored alarm system, a smoke or heat detector, or any other life-safety equipment, and must not be relied on as one.

Support is provided by email during UK business hours unless your agreement says otherwise.

10. Fees and cancellation

Prices are shown at the point of purchase and, unless stated otherwise, exclude VAT. Subscriptions renew automatically for the same period until cancelled. We will give at least 30 days' notice of a price change.

You can cancel at any time; the service continues to the end of the paid period. Fees already paid are non-refundable except where the law requires otherwise, or where we have materially failed to provide the service.

If you are a consumer buying online you normally have 14 days to cancel. Where you ask us to start the service within that period, you may be charged for what you have used. This does not affect your statutory rights.

We may suspend a service where an invoice is more than 30 days overdue, after giving notice.

11. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law. Nothing limits a consumer's statutory rights.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of data where you were responsible for backups, or any indirect or consequential loss.

Our total liability arising from the service in any 12-month period is limited to the fees you paid us in that period.

These products are business and household tools. We are not liable for decisions made on the basis of information they display, including AI-generated summaries or agendas, which you should check before relying on them.

12. Ending the agreement

You may close your account at any time. We may suspend or end access if you materially breach these terms, if fees go unpaid after notice, or if we are required to by law.

When the agreement ends, your licence to use the software ends. For TRU Card, you have 30 days to export your data before we delete it, subject to the retention periods in our privacy policy. Data held on your own device or your own server stays with you.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your own jurisdiction.

If any part of these terms is found unenforceable, the rest continues to apply.