Terms of use

1. Who we are

TRU Network Ltd (“TRU Network”, “we”, “us”) is a private limited company registered in England and Wales under company number 16032929, with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.

General enquiries: info@tru-network.com. Questions about these terms: legal@tru-network.com.

2. About these terms

These terms govern your use of tru-network.com, our hosted profile pages, and the TRU Network products described in clause 3. By using the website or any product you agree to them. If you do not agree, please do not use the service.

Consumers and business customers

You are a consumer if you are an individual using the service wholly or mainly for personal purposes. You are a business customer if you are using it in the course of a business, trade, craft or profession. Some clauses apply only to one group; where that is the case, the clause says so. Nothing in these terms affects a consumer’s statutory rights.

Order of precedence

Where you buy a product under a separate written agreement, order form or statement of work, that document takes precedence over these terms to the extent of any conflict. Product-specific terms presented at the point of activation, such as those for BOARD AI, apply in addition to these terms.

Changes to these terms

We may change these terms as the products develop. Where a change materially affects a paying customer, we will give at least 30 days’ written notice by email before it takes effect. If you do not accept a material change you may cancel before it takes effect and we will refund any sum you have paid for the unused part of your current term. Continued use after the change takes effect constitutes acceptance.

3. What we provide

• TRU Card — hosted digital profiles reached by NFC card, QR code or link, with promotional content and engagement reporting for the cardholder
• TRU Board — project, action and meeting tracking software that stores your board in a file you control
• TRU Home — home automation software running on a server in your own property, with remote access
• BOARD AI — an optional paid assistant for TRU Board, described in clause 9

Products develop over time. We may add, change or withdraw features. We will not remove a material feature from a paid service without at least 30 days’ notice, except where we must do so for legal, security or third-party supply reasons, in which case we will give as much notice as is reasonably practicable.

4. Your account

You must give accurate registration details and keep them current. Accounts are issued to a named user and credentials must not be shared. You are responsible for keeping your sign-in details and any authentication device secure, and for activity carried out through your account.

You must tell us promptly at support@tru-network.com if you believe your account has been accessed without your authority. Where you are a business customer, you are responsible for the acts and omissions of your personnel who use the service.

You must be at least 18 years old to open an account.

5. Acceptable use

You must not:

• Publish content that is unlawful, fraudulent, misleading, obscene, harassing, defamatory, or that infringes another person’s rights
• Impersonate any person or organisation, or misrepresent your association with one
• Use hosted profiles for spam, phishing, malware distribution or any other scam
• Attempt to gain unauthorised access to our systems, another customer’s data, or any device or account you do not control
• Probe, scan or test our infrastructure for vulnerabilities other than under the disclosure process described on our Security and data handling page
• Copy, decompile, reverse-engineer or attempt to derive the source code of our software, except to the extent that this restriction cannot lawfully be imposed
• Resell, sublicense, rent or white-label the service without a written agreement with us
• Use automated means to scrape or extract data from the service, or place unreasonable load on it
• Breach data protection, privacy or electronic communications law in the way you collect or use contact details obtained through the service

We may remove content, or suspend or restrict access, where we reasonably believe these rules have been broken or where we are required to act by law. Except where notice would prejudice an investigation or breach a legal duty, we will tell you what has been restricted and why, and you may ask us to review the decision by writing to legal@tru-network.com.

To report misuse of a TRU Network profile or service, email legal@tru-network.com. To report a security vulnerability, follow the process on our Security and data handling page.

6. Your content

You retain ownership of everything you upload — photographs, text, links, promotional material and profile data. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display that content only so far as is necessary to operate the service for you. That licence ends when you delete the content or close your account, subject to the retention periods in our privacy policy and to copies held in routine backups until they expire.

You confirm that you hold the rights necessary to use the content you upload, including any image of an identifiable person and any third-party logo or trade mark, and that its publication will not breach the rights of any other person. You are responsible for that content.

7. Our intellectual property

All software, source code, business logic, interface design, database structure, documentation, branding, and the TRU Network name and logo, remain the property of TRU Network or its licensors. Nothing in these terms transfers any of it to you.

Subject to your compliance with these terms and to payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to use the product for your own business or household purposes for the duration of your subscription. No other right or licence is granted, whether by implication or otherwise.

Where you give us feedback or suggestions, we may use them to improve the products without obligation to you and without acquiring any right in your own confidential information.

8. Your data and backups

TRU Board stores your board as a file you control, on your own device or in your own connected cloud storage. TRU Home stores your household data on a server in your property. In both cases we do not hold a permanent copy, which means you are responsible for backing that data up. We cannot restore data we have never held.

For TRU Card, profile content and engagement data are hosted by us and are backed up as part of the service. You can export or delete your profile data at any time.

How we handle personal information is set out in our privacy policy. The technical boundary between our systems and yours is described on our Security and data handling page.

Where we process personal data on your behalf as a processor, we do so on your documented instructions under a data processing agreement, which is available on request from privacy@tru-network.com.

9. BOARD AI and TRUbot

TRU Board Secure and BOARD AI are two modes of the same product. Secure mode operates without any AI provider receiving board content. BOARD AI is an optional paid feature which is inactive until the account holder activates it and accepts the additional data-sharing notice presented at that point.

What TRUbot does

When BOARD AI is active, TRUbot may read the board information and the external sources you expressly connect or select, such as email accounts, completed meeting transcripts, meeting recordings and selected cloud-storage files. It may summarise that material, identify decisions, propose actions and owners, map work to existing board actions, prepare replies, and highlight overdue or stalled work.

TRUbot produces proposals. Unless the product screen expressly states otherwise, a person must review and approve a proposal before it changes your board or is sent externally. TRUbot does not become the accountable owner of an action, allocate an action number, close work, make a payment, publish content, or make a commitment on your behalf.

Connected services and your responsibilities

You decide which accounts, mailboxes, meetings, files and providers to connect. You must have the authority and a lawful basis to process the material you make available, and you must give any notice and obtain any consent required before a meeting is recorded or transcribed. You are responsible for checking recipients, facts, dates, owners and commitments before approving a reply or a board change.

Where you select Customer AI, you contract with and pay your chosen AI provider directly, and that provider’s terms, privacy practices, limits and charges also apply to you. Where you select TRU Managed AI, we supply and meter the contracted model service.

TRUbot Credits

TRU Managed AI plans include the number of TRUbot Credits shown at the point of purchase. A TRUbot Credit is a TRU Network usage unit. It is not a token of any AI provider, it is not money, it is not redeemable for cash, and it carries no value outside the service. Completed TRUbot operations reduce the balance shown in BOARD AI. An operation that our systems record as failed is not charged. When the balance reaches zero, managed AI work stops until further Credits are purchased or granted. Available top-up packs, prices, any expiry period and the treatment of unused Credits on renewal are shown before checkout.

Customer AI usage is metered and billed by your chosen provider rather than through TRUbot Credits. Connecting a provider does not transfer ownership of your provider account to TRU Network.

Limitations of AI output

AI output can be incomplete or wrong. BOARD AI is an administrative assistant. It does not provide legal, financial, medical, employment, tax or regulatory advice, and must not be relied on as such. You remain responsible for your decisions and for the work recorded on your board. Connected providers may be unavailable, rate-limited, or may change their services.

10. Availability and support

We aim to keep hosted services available and reliable, but we do not guarantee uninterrupted or error-free access. Maintenance, third-party provider failures and events outside our control can interrupt the service. Where maintenance is planned we will give notice when it is reasonably practicable to do so.

TRU Home depends on hardware, mains power and internet connectivity at your property, all of which are outside our control. It is a convenience and monitoring tool. It is not a substitute for a monitored alarm system, a smoke or heat detector, or any other life-safety equipment, and must not be relied upon as one.

Support is provided by email during UK business hours unless your agreement provides otherwise. Where a written service level agreement applies, that agreement sets out the applicable targets and remedies.

11. Fees, renewal and cancellation

Prices are shown at the point of purchase and, unless stated otherwise, are exclusive of VAT. Subscriptions renew automatically for successive periods of the same length until cancelled. We will give at least 30 days’ notice of a price change, which will take effect at your next renewal.

You may cancel a subscription at any time; the service continues until the end of the period you have paid for. Fees already paid are non-refundable except where the law requires otherwise, where these terms provide otherwise, or where we have materially failed to provide the service.

Consumer cancellation rights

If you are a consumer buying at a distance, you generally have 14 days from the day after the contract is made to cancel a service, and 14 days from the day you receive the goods to cancel an order for goods. Two exceptions commonly apply to our products:

• Where you ask us to begin supplying a service within the cancellation period, you may be charged a proportionate amount for what has been supplied before you cancel
• The right to cancel does not apply to goods that are made to your specification or are clearly personalised, which includes a printed or encoded TRU Card produced to your details

To cancel, email support@tru-network.com. This clause does not affect your statutory rights, including your rights under the Consumer Rights Act 2015.

Late payment

Where an invoice is more than 30 days overdue we may suspend the service after giving you written notice and a reasonable opportunity to pay. For business customers, we may charge interest on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

12. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979, or for any other liability that cannot lawfully be limited or excluded. Nothing limits a consumer’s statutory rights.

If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for loss arising from your use of the products for a business purpose.

If you are a business customer: subject to the paragraph above, we are not liable for loss of profit, loss of business or revenue, loss of goodwill or reputation, loss of anticipated savings, loss or corruption of data where you were responsible for backing it up, or for any indirect or consequential loss, in each case however arising.

Subject to the foregoing, our total aggregate liability arising out of or in connection with the service in any 12-month period, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of the fees you paid us in that period and £100.

Our products are business and household tools. We are not liable for decisions taken on the basis of information they display, including AI-generated summaries, drafts or agendas, which you should verify before relying on them.

All warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law, except as against a consumer.

13. Ending the agreement

You may close your account at any time. We may suspend or end your access on written notice if you materially breach these terms and, where the breach is capable of remedy, fail to remedy it within 14 days of being asked to; if fees remain unpaid after notice under clause 11; if you become insolvent; or if we are required to act by law.

When the agreement ends, your licence to use the software ends. For TRU Card, you have 30 days to export your data before we delete it, subject to the retention periods set out in our privacy policy. Data held on your own device or your own server remains with you and remains your responsibility.

Clauses 6, 7, 12, 13, 14, 17 and 18, and any other clause which by its nature is intended to survive, continue to apply after the agreement ends.

14. Complaints and disputes

If something has gone wrong, please tell us first at support@tru-network.com. We aim to acknowledge a complaint within five working days and to resolve it within 30 days. If a complaint is not resolved to your satisfaction, you may escalate it to legal@tru-network.com.

Nothing in this clause prevents either of us from applying to the courts, and a data protection complaint may be taken to the Information Commissioner’s Office as set out in our privacy policy.

15. Notices

We will send notices to the email address registered on your account, and they are treated as received on the day they are sent unless we receive a delivery failure. You should send formal notices to legal@tru-network.com, or by post to TRU Network Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. It is your responsibility to keep your registered email address current.

16. Events outside our control

We are not liable for any failure or delay in performing our obligations caused by an event outside our reasonable control, including failure of a telecommunications or hosting provider, power failure, cyber attack, industrial action, epidemic, act of government, fire or flood. We will notify you of such an event and take reasonable steps to limit its effect. If it continues for more than 30 days, either of us may end the affected service by written notice and we will refund any sum paid for a service not supplied.

17. General

Assignment. You may not assign or transfer your rights under these terms without our written consent. We may assign or transfer our rights and obligations to a group company or to a buyer of the business, provided your rights under these terms are not adversely affected.

Third parties. No person other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these terms.

Entire agreement. These terms, together with any order form, product-specific terms and the policies they refer to, form the entire agreement between us in relation to the service and replace any earlier statement or understanding. Nothing in this clause limits liability for fraudulent misrepresentation.

Waiver. A delay or failure to enforce a right is not a waiver of that right or of any other right.

Severance. If any provision is found to be unenforceable, it will be modified to the minimum extent necessary or, if that is not possible, severed, and the remaining provisions continue in force.

18. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in the courts of the country in which you live.